PLEASE READ BEFORE ORDERING 

We want your Nookies experience to be as smooth (and delicious) as possible! Please have a read through the information below before placing your order so you know exactly what to expect.

🍪 Freshly Baked To Order

Every Nookie is handmade and baked fresh to order from our home kitchen in Melbourne, Victoria.

As our cookies are freshly made, orders are not always dispatched immediately after being placed.

Please allow approximately 1–3 business days for your order to be freshly prepared, baked and packed before dispatch or collection, unless another date has been arranged with us.

During busy periods, launches and holidays, processing times may be slightly longer. We’ll always do our best to get your Nookies to you as quickly as possible.

Please keep in mind that processing time and shipping time are separate.

📦 Australia-Wide Express Shipping

We ship Nookies Australia-wide using Australia Post Express Post with tracking.

Express Shipping: $16 AUD

Once your order has been dispatched, you’ll receive your tracking information so you can follow your Nookies on their way to you.

Australia Post Express delivery times vary depending on your location. Please remember that estimated delivery dates provided by Australia Post are estimates only and are not guaranteed.

Once your parcel has been lodged with Australia Post, delivery times and delays within their network are outside of our direct control.

If you are ordering Nookies for a birthday, event, gift or specific date, we strongly recommend ordering ahead of time to allow for both our processing time and possible postal delays.

🏠 Free Local Pickup

Free pickup from Moonee Ponds is available.

Once your Nookies are ready, we’ll contact you with your pickup details and arrange a suitable collection time.

Please wait until you have received confirmation that your order is ready before arriving for collection.

🏡 Home Kitchen & Allergen Information

Nookies are handmade in a registered home kitchenwhere a range of ingredients and allergens are handled.

We take care when preparing our products and clean our workspace and equipment between batches. However, because all products are prepared within the same kitchen, we cannot guarantee that any product is completely free from traces of allergens or cross-contact.

Our products may contain or come into contact with allergens including:

Wheat/gluten, milk, eggs, soy, peanuts, tree nuts and other allergens.

Individual flavours may contain additional allergens, including pistachios, peanuts and other nuts. Please check the relevant product information before ordering.

⚠️ Important Allergy Notice

Nut-containing and other allergen-containing products are prepared separately where possible and our equipment and preparation areas are thoroughly cleaned. However, all products are still made within the same home kitchen.

If you have a severe or life-threatening food allergy, we recommend that you do not consume our products.

If you’re unsure about the ingredients or allergens in a particular flavour, please contact us before placing your order.

📍 Please Check Your Delivery Address

Please double-check that your name, delivery address and contact details are correct before completing your order.

Once your parcel has been dispatched, we cannot guarantee that the delivery address can be changed.

If an incorrect or incomplete address is supplied and your parcel is returned to us, additional postage and/or replacement costs may apply before another order can be sent.

🍪 Looking After Your Nookies

Your Nookies are made fresh and individually packaged to help maintain their freshness.

For the best taste and texture, we recommend storing them in an airtight container at room temperature, away from direct sunlight, moisture and heat.

Nookies can be enjoyed at room temperature, or warmed slightly before serving for that fresh-from-the-oven experience.

For the best experience, we recommend enjoying your Nookies as fresh as possible.

Please note that we cannot take responsibility for deterioration caused by incorrect storage, excessive heat, moisture or a parcel being left unattended in unsuitable conditions after delivery.

📦 Delayed, Missing or Damaged Parcels

Once your parcel has been lodged with Australia Post, it enters their delivery network and delivery delays may occasionally occur.

If your order appears to be delayed, please check your tracking information first for the most recent update.

If your parcel arrives damaged, please contact us as soon as possible and provide photos of:

• the external packaging;
• the inside of the parcel; and
• the affected Nookies.

This allows us to assess what has happened and work with you on an appropriate solution.

If your tracking shows your parcel as delivered but you cannot locate it, please check around the property, with other members of your household and any safe-drop locations before contacting Australia Post.

🎀 A Little Note From Nookies

Nookies is a small business, and every order genuinely means so much to us.

Each cookie is handmade, baked, packed and sent with love, and we put a lot of care into making sure your order reaches you looking and tasting as delicious as possible.

Thank you for choosing Nookies and supporting our little cookie business. 🍪🎀

With love,
Nookies Cookies Co ♡